Huitcinq1988

Policy

Privacy & Payments


Your privacy matters to us. Our shop has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by PayPal, which has a high level of security on all transactions.

Every transaction is heavily guarded behind PayPal next-level encryption.


If you have other payment preferences let us know before placing your order.

Further details are available in the F.A.Q. section.



Shipping


For all online orders, you will receive an email confirmation when the goods have been shipped, including a tracking number.

We ship worldwide with FedEx and UPS (for Europe).

If you have specific preferences regarding shipping method, please let us know as soon as possible.


If you placed an order for a product made with exotic leathers (e.g. crocodile, alligator,, lizard etc.), around 10-15 additional working days will be required to request the CITES export certificate signed by the Italian Authorities. The CITES certificate is mandatory for exporting exotic leathers outside the European Union.

If you need further infos about leathers included in the list, drop us a line.


Returns & Refunds


Due to the nature of our products, we are unable to accept refund/return requests.


Sales are final and items are not returnable, but we always accept inquiries related to possible defects in the products, which will be examined with attention.

Customer care is one of our prides and we are always happy to help with repairs and maintenance of our products over time.


Please note that after recent scams attempts we had to review our policies.


All orders cancellation requests need to be approved and the possibility of enforcing the following cancellation fees is at our own sole discretion:


-Order cancellation requests coming in after 12h from the purchase will incur in a cancellation fee of 30% of the total order value (shipping included).

-Order cancellation requests coming in after 24h from the purchase will incur in cancellation fee of 45% of the total order value (shipping included).

-Order cancellation requests coming in after 36h from the purchase will incur in cancellation fee of 75% of the total order value (shipping included).


Orders including exotic leather products will have an “export documents” 15% fee added to the above mentioned cancellation fees.

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